Right to return: burden or pleasure?
At the time, Europe invoked the right to return to stimulate e-commerce and thus remain competitive with regard to other continents. The measure has clearly paid off because e-commerce is very popular nowadays and continues to evolve.
The right to return has partly led to more sales, but it is not unequivocally positive … Many entrepreneurs suffer from excessive returns. After all, return involves more logistical work and costs. It is difficult for SMEs to compete against large companies that are more flexible with regard to return rights.
Bart van den Brande, specialized in the legislation of software, internet and e-commerce, explains how producers can limit the number of returns. He explains the rights and obligations of sellers in terms of return.
- What is the return legislation?
- How can we limit the number of returns?
- What to do in the event of excessive returns?
- What are the rights and obligations of producers in relation to return?
Who is Bart?
Bart Van den Brande is the managing partner and one of the founders of Sirius Legal Business Law Firm. He is a DPO and teacher at Data Protection Institute, Member of the Board at Smart Cities Law Firms and a regular guest lecturer at Universities and colleges across Belgium. Bart was an assistant teacher at Brussels Free University VUB for many years.